Terms and Conditions

Last Updated: June 2025

Welcome to Potomac HVAC. By accessing or using our website, booking services, contacting us, or receiving communications from us, you agree to these Terms and Conditions.

1. Services

Potomac HVAC provides heating, ventilation, air conditioning, indoor air quality, maintenance, repair, installation, and related services. Service availability may vary by location and scheduling.

2. Estimates and Pricing

All estimates are provided based on the information available at the time of the estimate. Final pricing may vary if additional work, materials, or unforeseen conditions are discovered during service.

3. Appointments and Scheduling

Customers may request appointments through our website, phone, email, or other approved communication channels. Appointment times are estimates and may be adjusted due to weather, traffic, emergencies, or other circumstances beyond our control.

4. SMS Messaging Terms

By providing your mobile phone number and opting in through our website, booking forms, service requests, or direct communication with our staff, you consent to receive SMS messages from Potomac HVAC regarding:

  • Appointment confirmations
  • Appointment reminders
  • Technician arrival notifications
  • Service updates
  • Estimates and invoices
  • Customer support communications

Message frequency varies based on your interactions and service requests.

Message and data rates may apply according to your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchasing services.

5. Customer Responsibilities

Customers agree to provide accurate contact information and ensure safe access to service locations. Potomac HVAC is not responsible for delays caused by inaccurate information or inaccessible service locations.

6. Payments

Payment is due according to the terms provided on invoices, estimates, or service agreements. Failure to make timely payment may result in additional fees or suspension of services.

7. Limitation of Liability

To the fullest extent permitted by law, Potomac HVAC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

8. Website Use

Users agree not to misuse the website, attempt unauthorized access, transmit malicious software, or engage in activities that disrupt website operations.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Information regarding how we collect, use, and protect your information can be found in our Privacy Policy.

10. Changes to These Terms

Potomac HVAC reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date.

11. Contact Information

Potomac HVAC

Phone: (301) 825-4447

Toll Free: (888)8800945

Email: info@potomacac.com

Website: https://potomacac.com/contact